SEI Strengthens Customer Experience Commitment Through Operational Synergy

Jakarta (12/02/2026) — As the energy industry becomes increasingly competitive and customer expectations continue to evolve, delivering exceptional value is no longer defined solely by technology or products. Recognizing this shift, SEI's Director of Technical and Operations, Ridwan Kurnia, attended the "Transforming CX Energy & Public Utilities Industry" forum organized by MarkPlus as part of the company's commitment to strengthening customer-centric innovation.

The forum brought together industry leaders to discuss how organizations can transform customer experience into a strategic advantage amid the ongoing energy transition. Through its participation, SEI reaffirmed its commitment to continuously enhancing not only its technical capabilities but also the quality of every interaction throughout the customer journey.

For SEI, creating an outstanding customer experience begins from within the organization. The company believes that a strong Employee Experience (EX) fosters collaboration, innovation, and a solution-oriented culture. These internal strengths are translated into an adaptive Business Experience (BX) through efficient processes and value-driven services, ultimately delivering a meaningful Customer Experience (CX) that goes beyond meeting expectations. The consistency of this journey also strengthens Brand Experience (BrX), reinforcing SEI's reputation as a trusted partner in Indonesia's renewable energy industry.

Ridwan Kurnia emphasized that customer experience is no longer merely a supporting aspect of business but has become an essential element in delivering sustainable value.

"As we continue supporting Indonesia's energy transition, our focus extends beyond providing reliable engineering solutions. We are equally committed to ensuring that every customer interaction reflects professionalism, responsiveness, and long-term value. This commitment enables us to build stronger partnerships founded on trust and collaboration," he said.

SEI believes that active participation in strategic industry forums provides valuable insights that support continuous improvement across the organization. By embracing customer-centric principles, the company continues to strengthen its operational excellence while delivering innovative and sustainable energy solutions.

Ultimately, SEI measures success not only by the completion of engineering projects but also by the lasting trust, satisfaction, and positive experiences created throughout every customer partnership.

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